WE ARE COMMITTED TO PROTECTING THE PRIVACY AND PERSONAL DATA OF CUSTOMERS AND USERS OF THE WEBSITE, AND HAVE THEREFORE DRAWN UP THIS POLICY AND THE PRACTICES DESCRIBED HEREIN. THIS POLICY EXPLAINS HOW YOUR PERSONAL DATA IS COLLECTED AND PROCESSED, AND WE THEREFORE RECOMMEND THAT YOU READ IT.
1 – IDENTIFICATION OF THE ENTITY RESPONSIBLE FOR DATA PROCESSING.
Entity: Instalaçores – Estudos Montagens e Indústria de Instalações Eléctricas Lda. (hereinafter, “Instalaçores”).
Corporate Tax Number: 512020353
Registered office: Estrada dos Portões Vermelhos 5, 9560-360 Cabouco, São Miguel Açores.
Telephone contact: 296381592
Email: geral@instalacores.pt
2 – WHAT IS THIS POLICY ABOUT?
2.1 This Privacy Policy explains how we collect and process the personal data necessary to provide the services available through the website, describing the practices adopted for this purpose.
3 – WHAT IS PERSONAL DATA?
3.1 Personal data is all information relating to a person that identifies them or makes them identifiable, irrespective of the nature or format of the information, including the person’s voice and image.
3.2 An identifiable person is a person who can be identified, directly or indirectly, in particular by reference to an identification number or to other specific elements of their physical, physiological, mental, economic, cultural or social identity.
4 – HOW WILL WE USE YOUR PERSONAL DATA?
4.1 The personal data processing operations we carry out are essential to your satisfaction and to Instalaçores’ business, and are conducted in accordance with applicable legislation and best practice.
4.2 Your personal data will not be reused for purposes other than those previously identified or unrelated to the purposes for which it was originally collected.
5 – WHAT ARE THE PURPOSES, LEGAL BASES AND RETENTION PERIODS FOR THE DATA COLLECTED?
5.1 The personal data we process have specific legal bases, depending on their intended purposes, and will be retained for as long as necessary for the respective purposes, as set out in this Privacy Policy
5.2 The personal data collected are only those necessary and appropriate for the stated purposes.
5.3 In the following table, you can see the purposes of processing and the data collected for them, the respective legal bases, and the data retention periods or criteria:
PURPOSE | LEGAL BASIS | DATA COLLECTED | RETENTION PERIOD |
|---|---|---|---|
[INDICAR] | [INDICAR] | [INDICAR] | [INDICAR] |
[INDICAR] | [INDICAR] | [INDICAR] | [INDICAR] |
[INDICAR] | [INDICAR] | [INDICAR] | [INDICAR] |
To analyse and respond to your messages and requests for information. | Consent for this specific purpose. | [INDICAR] | 1 year |
So that we can send newsletters or other publications you have requested and/or that may be of interest to you. | Consent for that specific purpose or the pursuit of Legitimate Interests, if you are our customer. | [INDICAR] | 2 years or for as long as you maintain your customer relationship with us (if the legal basis is legitimate interests). |
For website management operations. | Consent for this specific purpose (cookies); Legitimate interests pursued by Instalaçores. | [INDICAR] | [INDICAR] |
For the prevention of fraud and the security of information systems. | Legitimate interests pursued by Instalaçores. | [INDICAR] | [INDICAR] |
5.4 Where a specific or mandatory period is required by law, that will be the data retention period. In all other cases, personal data will be retained for no longer than the periods indicated above, which Instalaçores considers sufficient to fulfil the purposes.
5.5 At the end of the retention period, all personal data collected will be deleted.
6 – NEWSLETTERS AND OTHER COMMERCIAL AND/OR PROMOTIONAL COMMUNICATIONS.
6.1 We may send newsletters or other commercial and/or promotional communications relating to Instalaçores whenever the user gives their prior and informed consent for this purpose by ticking the checkboxes provided on the website for this purpose.
6.2 The user may withdraw their consent at any time using the option provided for this purpose in the footer of communications sent by email (unsubscribe) or by written communication addressed to Instalaçores, using the contact details given under the heading relating to the exercise of rights. Withdrawal of consent does not affect processing carried out before it was withdrawn.
6.3 The provisions of the preceding paragraph do not prevent Instalaçores, whenever it has obtained its customers’ email addresses in the context of the sale of a product or service, in accordance with the legislation on the Protection of Personal Data, from using them for direct marketing purposes in relation to its own products or services similar to those purchased, provided that it clearly and explicitly gives the customers concerned the opportunity to object, free of charge and easily, to the sending of this type of communication with each message, for example, through the option to unsubscribe /unsubscribe, included in the footer of emails.
7 – HOW DO WE COLLECT YOUR PERSONAL DATA?
7.1 We will collect your personal data through the forms on the website, but also through the website and its communication with your device, and through messages email that you send us.
7.2 Your personal data is collected through your device as follows:
- (a) Through your browser;
- (b) Through cookies;
- (c) Through pixel tags and other similar technologies;
- (d) IP address;
- (and) Through your User data.
7.3 Instalaçores undertakes to process your data lawfully and legitimately.
7.4 Instalaçores will not sell, rent or share your personal data with third parties, except in the cases clearly identified in this Privacy Policy (see Section 9 to understand how).
7.5 Instalaçores’ services are not intended for minors, and personal data relating to minors are not intentionally processed.
8 – WHAT ARE COOKIES?
8.1 Cookies are small information files that help identify your browser and may store information, such as the User’s settings and preferences.
8.2 Instalaçores will store cookies on your device to personalise and facilitate browsing as much as possible, but also for troubleshooting, statistics, quality assurance and monitoring system security.
8.3 With the exception of the cookies specifically necessary for the website to function, the storage of other cookies will always depend on the User’s acceptance and consent, and this consent may be withdrawn at any time using specific browser tools.
8.4 To find out more about the cookies we use, you should consult our Cookie Policy.
9 – HOW DO WE PROTECT YOUR PERSONAL DATA?
9.1 Your personal data is kept secure through the adoption of various technical and organisational security measures, which ensure that only Employees who need to access the personal data can do so, in accordance with the need for access and the rules established for this purpose.
9.2 To protect your personal data, we only use data centre providers that offer us appropriate and documented security measures, namely guarantees that your personal data is stored on servers maintained in controlled environments with restricted access.
9.3 Personal data is kept on secure servers at [DENOMINAÇÃO SOCIAL] (hereinafter, “[EMPRESA 2]”) with company registration number [NNN.NNN.NNN] and registered office at [MORADA], which provides us with appropriate security guarantees for protecting personal data against disclosure, loss, misuse, alteration, processing or unauthorised access, as well as against any other form of unlawful processing.
9.4 Although we take the care and precautions we consider appropriate to protect the personal data you provide to us and that we collect, you should be aware that no security system is impenetrable.
10 – WHAT ARE YOUR RIGHTS?
10.1 Before explaining how you can exercise your rights, we inform you that the legislation grants you the following rights:
- (a) Access: the right to obtain confirmation as to whether or not personal data concerning you are being processed and, where that is the case, the right to access your personal data;
- (b) Rectification: the right to obtain the rectification of inaccurate personal data concerning you and to have your incomplete personal data completed;
-
(c)
Erasure: the right to obtain the erasure of your personal data where one of the grounds set out in the legislation applies, in particular where:
- The personal data are no longer necessary for the purpose for which they were collected or processed;
- Withdraw the consent on which the processing of the data is based and there is no other legal basis for the processing;
- Object to the processing and there are no overriding legitimate interests justifying it;
- The personal data have been processed unlawfully;
- The personal data must be erased to comply with a legal obligation;
- The personal data were collected in the context of the offering of information society services.
-
(d)
Restriction of processing: the right to obtain restriction of processing where one of the situations set out in the legislation applies, namely where:
- You contest the accuracy of the personal data;
- The processing is unlawful and the data subject objects to the erasure of the personal data and requests, instead, the restriction of their use;
- The controller no longer needs the personal data for processing purposes, but the data subject requires them for the establishment, exercise or defence of a right in legal proceedings;
- If the data subject has objected to processing by means of automated individual decision-making.
- (and) Objection: the right to object at any time to the processing of personal data concerning them;
- (f) Portability: the right to receive the personal data concerning you in a structured, commonly used and machine-readable format, and the right to transmit those data to another data controller without the controller to whom the personal data were provided being able to prevent you from doing so, where the processing is based on consent or a contract, or is carried out by automated means.
10.2 You also have the right to lodge a complaint with the competent supervisory authority (in Portugal, the National Data Protection Commission at www.cnpd.pt).
10.3 In addition to the rights described above, whenever consent is the legal basis for processing data, the User has the right to withdraw the consent given at any time, without invalidating the data processing carried out up to that point.
11 – HOW CAN YOU EXERCISE YOUR RIGHTS?
11.1 By written contact to the following addresses:
- (a) By email: geral@instalacores.pt
- (b) By post: Estrada dos Portões Vermelhos 5, 9560-360 Cabouco, São Miguel Açores.
11.2 If you ask us to delete some or all of your personal data, some of the services requested may not be provided to you, and Instalaçores will retain only the personal data necessary to fulfil the legal obligations to which it is subject.
12 – WHEN DO WE DISCLOSE DATA TO THIRD PARTIES?
12.1 Instalaçores may engage third parties to provide certain maintenance and technical support services, which may give them access to some personal data, namely the data required for the agreed purposes.
12.2 Instalaçores ensures that the entities with access to the data are trustworthy and provide strong guarantees of protection. They are never provided with more data than is necessary to deliver the contracted service; however, Instalaçores remains responsible for the personal data made available.
12.3 For example, for data centre management purposes, Instalaçores uses the services of [EMPRESA 2].
12.4 Instalaçores may also disclose your data to the following entities:
- (a) Companies within the corporate group to which Instalaçores belongs, and with which it has commercial partnerships to create and offer benefits; or,
- (b) Other partners outside your corporate group (with your prior authorisation).
12.5 Instalaçores may also disclose data to third parties in connection with investigations, inquiries and judicial and/or administrative proceedings or similar matters, provided that it is duly ordered to do so by a court order to that effect.
13 – THIRD-PARTY WEBSITES.
13.1 The website may contain links to other websites which may process your personal data. Such processing is the sole responsibility of the owners of those websites, and Instalaçores accepts no responsibility for their policies and/or practices.
13.2 Examples of such third parties are Facebook or LinkedIn, via the buttons displayed on the website.
14 – DATA TRANSFERS OUTSIDE THE EUROPEAN UNION.
14.1 We will process your data within the European Economic Area.
14.2 If data transfers to third countries outside the European Economic Area may take place, Instalaçores will make the necessary efforts to adopt appropriate safeguards to ensure that they are carried out in accordance with the applicable legislation.
15 – MINORS.
15.1 The website is not aimed at anyone under the age of 18, so we ask that these minors do not provide us with personal data through the website, application, social networks and social media or emails.
16 – SENSITIVE PERSONAL DATA.
16.1 Instalaçores kindly asks that you do not send us or disclose any sensitive personal data, that is, information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic information, biometric information, data concerning a natural person's health or data concerning their sex life or sexual orientation.
16.2 If you nevertheless send us or disclose these categories of personal data, they will be erased immediately.
17 – CHANGES TO THE PRIVACY POLICY.
17.1 Instalaçores reserves the right to revise or amend this Privacy Policy at any time, and such changes will be made public.
18 – OUR CONTACT DETAILS.
18.1 If you have any doubts or questions relating to this Privacy Policy, please contact us in writing by email geral@instalacores.pt.
18.2 You may also contact our Data Protection Officer, [IDENTIFICAR], by email [INDICAR].
19 – ÚLTIMA VERSÃO.
19.1 1 de novembro, 2026. Lagoa, São Miguel – Açores (Portugal).